Return & Exchange Policy

At Bellamoca, we specialize in eyelash and beauty products, which are personal-use cosmetic items.
For hygiene and safety reasons, we do not accept returns or exchanges due to personal preference or change of mind.

We are confident in the quality and craftsmanship of every Bellamoca product.
However, if you receive a product that is defective, damaged during shipment, or incorrectly sent, please contact our customer service team within 7 days of receiving your order.

Eligible Cases for Return or Exchange

• The product arrived damaged or defective.

• You received the wrong item.

• There was an issue with shipping or fulfillment.

To request assistance, please email or message us at WhatsApp +5511986184762 with your order number, a brief description of the issue, and supporting photos if applicable. Our team will review your case and guide you through the return or replacement process.